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AutoElevate Knowledgebase

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

  • AutoElevate Knowledgebase
    Getting Started with AutoElevate AutoElevate Concepts Admin Portal & Settings Elevation & Blocker Rules Technician Mode & Approvals Deploying via RMM Tools PSA & Ticketing Integrations Other Integrations Troubleshooting AutoElevate FAQ Selling AutoElevate
  • CyberFOX Password Manager Knowledgebase
    Using CyberFOX Password Manager Administrating CyberFOX Password Manager Legacy Password Boss
  • CyberFOX DNS Filtering
    Getting Started with DNS Filtering DNS Filtering Concepts Network Requirements for DNS Filtering DNS Filtering Company and Location Setup Managing your DNS Filtering Policies Using Roaming Clients for DNS Filtering DNS Filtering Reports & Logs DNS Filtering Troubleshooting FAQ
  • Marketing Toolkit
    MSP Marketing & Education Toolkit
  • Changelogs for Autoelevate and Password Boss
  • CyberFOX Product Roadmap
  • Current Status
+ More

Getting Started with AutoElevate

  • System Overview – How It Works
  • System Overview – System Agent
  • System Agent Installation
  • Firewall Whitelisting (AutoElevate)
  • AutoElevate Notify App for Mobile Devices
  • Web Admin Portal Overview
  • AutoElevate Notify App Screen Guide
  • Client On-Boarding Guide
  • macOS Agent Installation
  • New AutoElevate Admin Portal: New Address and What to Expect

AutoElevate Concepts

  • Elevation Types
  • Elevation Modes (Audit, Policy, Live)
  • UAC Levels & Windows User Account Control Settings
  • Audit Guide for Elevation
  • Turn On And Control the UAC
  • Blocker Quickstart Guide
  • macOS Support & Elevated Sessions

Admin Portal & Settings

  • Using DUO with AutoElevate
  • SSO with Entra ID (Azure AD) for AutoElevate
  • AutoElevate Audit Log: Tracking Settings and Account Changes
  • Manage Grid View
  • Settings Overview
  • Enabling Browser Based Notifications For Technicians
  • Agent Dialog Defaults & Customization
  • How to Automatically Remove Admin Privileges
  • User Roles and Management from the Admin Portal

Elevation & Blocker Rules

  • Advanced Elevation Rules: File & Publisher Certificate Identification Criteria
  • CLSID Support
  • Creating Elevation Rules From UAC Events
  • Copying Elevation or Blocking Rules
  • Moving Elevation or Blocking Rules
  • Removing Elevation or Blocking Rules
  • Managing Blocker Rules
  • Advanced Blocker Rule Creation Process: Secure Winget
  • Rule-Based Application Elevation on macOS (Beta)

Technician Mode & Approvals

  • Just-in-Time (JIT Admin Login)
  • Offline Technician Mode and Just-in-Time Admin Login
  • Technician Mode - 2FA Authentication & Command Tray
  • Technician Bypass Mode - Technician Mode Authentication Setting
  • Technician Mode Ticketing
  • JIT Domain Log In

Deploying via RMM Tools

  • Generic RMM Deployment using PowerShell commands
  • ConnectWise Automate - Overview
  • ConnectWise Automate - Setup & Deployment
  • ConnectWise Automate (Labtech) Setup Files
  • N-able N-central Deployment Files and Setup
  • Datto RMM - Deployment Component (Script)
  • Kaseya VSA Deployment Procedure
  • SyncroMSP - Deployment Script
  • Deploying using GPO
  • Uninstalling Agent via PowerShell
  • NinjaOne Deployment Script
  • Deploying AutoElevate via Intune

PSA & Ticketing Integrations

  • ConnectWise Manage - Ticketing Integration Overview
  • ConnectWise Manage - API Member for AutoElevate Integration Setup
  • ConnectWise Manage - Permissions for API Member Security Role
  • ConnectWise Manage - Setup Preferences
  • Datto Autotask PSA - Ticketing Integration Overview
  • Datto Autotask PSA - API User Setup for AutoElevate Integration Setup
  • Datto Autotask PSA - Permissions for API User Security Level
  • Datto Autotask PSA Integration Setup Preferences
  • Kaseya BMS PSA Integration Setup Preferences
  • SyncroMSP PSA - Token API Permissions
  • SyncroMSP PSA - Integration Setup Preferences
  • Zendesk PSA - API Token for AutoElevate Integration Setup
  • Zendesk PSA - Setup Preferences
  • RepairShopr PSA Integration Setup Preferences
  • Halo PSA - API Application for AutoElevate Integration Setup
  • ServiceNow Ticketing System Integration Setup
  • Freshdesk Ticketing System Integration Setup
  • Freshservice Ticketing System Integration Setup
  • ConnectWise Manage - PSA Agreement Billing Sync (Beta)
  • Halo PSA - Agreement Billing Sync (Beta)
  • ConnectWise Manage - Adding the AutoElevate Pod to Your User Setup
  • Salesforce Ticketing System Integration Setup (Beta)

Other Integrations

  • VirusTotal Integration Enhancements
  • Connectwise Control / ScreenConnect
  • AutoElevate Agent Last Check-In Date/Time
  • Partner API (BETA)
  • AutoElevate Webhooks (Beta)
  • Send AutoElevate Events to Microsoft Teams or Slack (Beta)

Troubleshooting

  • Troubleshooting: Local Diagnostic Mode
  • Event Logging
  • Troubleshooting: Computers Not Appearing in Admin Portal After Install

AutoElevate FAQ

  • How does AutoElevate work?
  • Is AutoElevate hard to deploy?
  • Do I have to have my own on-premises server?
  • Who receives the notifications from end users?
  • What happens if my technicians don’t respond to a client request before the timer is up?
  • Does AutoElevate Enter My Admin Password for End Users?
  • Am I charged for extra technicians?
  • Is AutoElevate available for macOS?
  • How can I deploy agents in "Live" mode?
  • Does AutoElevate support Windows 7?
  • Why do I have duplicate companies?
  • Why didn't AutoElevate prompt for a request?
  • Why didn't my approval prompt a notification to the user?
  • Why am I seeing "Problems Encountered Verifying Source Files"?
  • I am logged in as an Admin. Why am I still being prompted by AutoElevate?
  • Why do I get requests for deleting shortcuts?
  • Why does the UAC Level display "Incompatible Values" and AutoElevate does not prompt or log UAC events?
  • Can we co-manage with AutoElevate?
  • What happens if we are offline with no internet?
  • Why can't I update Quickbooks?
  • How do I manually update the User password for User Elevations?
  • For "User" elevation why do I keep getting "Incorrect Password"?
  • For "Admin" elevation, why do I keep getting "Incorrect Password"?
  • Why am I no longer able to Remote Access?
  • How do I uninstall agents?
  • Does AutoElevate work in Safe Mode?
  • Elevation Request notifications aren't appearing on Windows 11
  • What are the minimum password requirements for AutoElevate accounts?
  • Does LogMeIn work with AutoElevate?
  • Why is AutoElevate prompting user in Audit mode?
  • Known Issue: Uninstalling the AutoElevate macOS agent may remove the Addigy agent or MDM profile
  • Is CyberFOX affected by the PHP2Shell vulnerabilities (CVE-2026-109618 and CVE-2026-109619)?

Selling AutoElevate

Popular Articles

  1. Logging into websites ⭐
  2. Logging into websites (Legacy)⭐
  3. System Agent Installation
  4. User Roles and Management from the Admin Portal
  5. Technician Mode - 2FA Authentication & Command Tray
  6. Elevation Types
  7. UAC Levels & Windows User Account Control Settings
  8. NinjaOne Deployment Script
  9. Just-in-Time (JIT Admin Login)
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