By default, third-party Windows services are not permitted to start in Safe Mode. To ensure that our agent does not interfere with your ability to access Safe Mode, we do not automatically configure it to start in Safe Mode. This allows you to enter Safe Mode without any hindrance from the agent if it is not functioning properly.

Enabling AE Agent in Safe Mode with Networking

Enabling AE in Safe Mode with Networking is the best option as it allows the agent to fetch the latest settings and rules from our servers and make requests as needed.

1. Open the Registry Editor.
2. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network
3. Create a new key named AutoElevateAgent.
4. Set the Default value of this key to Service.

Below is a screenshot showing how this should look in your Registry Editor:

Enabling AE Agent in Safe Mode (Without Networking)

If you need the AE agent to start in Safe Mode without networking (only cached rules will work), follow these steps:

1. Open the Registry Editor.
2. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal
3. Create a new key named AutoElevateAgent.
4. Set the Default value of this key to Service.