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AutoElevate Knowledgebase

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  • AutoElevate Knowledgebase
    New to AutoElevate? START HERE General & Troubleshooting Managing Rules Integrations Announcements FAQ Sales & Marketing
  • Password Boss Knowledgebase
    Using Password Boss Business Administration Password Boss Partner Documents
  • Changelogs for Autoelevate and Password Boss
  • Current Status
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    MSP Marketing & Education Toolkit
+ More

New to AutoElevate? START HERE

  • System Overview – How It Works
  • System Overview – System Agent
  • System Agent Installation
  • Firewall Whitelisting
  • AutoElevate Notify App for Mobile Devices
  • Turn On And Control the UAC
  • Web Admin Portal Overview
  • AutoElevate Notify App Screen Guide
  • Audit Guide
  • Client On-Boarding Guide
  • Blocker Quickstart Guide

General & Troubleshooting

  • Just-in-Time (JIT Admin Login)
  • SSO with Entra ID (Azure AD) for AutoElevate
  • Troubleshooting: Local Diagnostic Mode
  • Troubleshooting: Computers Not Appearing in Admin Portal After Install
  • Elevation Types
  • Event Logging
  • Using DUO with AutoElevate

Managing Rules

  • Creating Elevation Rules From UAC Events
  • Managing Blocker Rules
  • Advanced Elevation Rules: File & Publisher Certificate Identification Criteria
  • Copying Elevation or Blocking Rules
  • Moving Elevation or Blocking Rules
  • Removing Elevation or Blocking Rules
  • CLSID Support

Integrations

Announcements

  • How to disable ConnectWise Access Management (CAM)
  • Apache Log4j2 vulnerability (CVE-2021-44228)
  • Removal of the "Number of Rules" column from the Events grid

FAQ

  • How does AutoElevate work?
  • Is AutoElevate hard to deploy?
  • Do I have to have my own on-premise server?
  • Who receives the notifications from end users?
  • What happens if my technicians don’t respond to a client request before the timer is up?
  • Does AutoElevate enter in my admin password for end users?
  • Am I charged for extra technicians?
  • Is AutoElevate available for macOS?
  • How can I deploy agents in "Live" mode?
  • Does AutoElevate support Windows 7?
  • Why do I have duplicate companies?
  • Why didn't AutoElevate prompt for a request?
  • Why didn't my approval prompt a notification to the user?
  • Why am I seeing "Problems Encountered Verifying Source Files"?
  • I am logged in as an Admin. Why am I still being prompted by AutoElevate?
  • Why do I get requests for deleting shortcuts?
  • Why does the UAC Level display "Incompatible Values" and AutoElevate does not prompt?
  • Can we co-manage with AutoElevate?
  • What happens if we are offline with no internet?
  • Why can't I update Quickbooks?
  • How do I manually update the User password for User Elevations?
  • For "User" elevation why do I keep getting "Incorrect Password"?
  • For "Admin" elevation why do I keep getting "Incorrect Password"?
  • Why am I no longer able to Remote Access?
  • How do I uninstall agents?
  • Does AutoElevate work in Safe Mode?

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Popular Articles

  1. Logging into websites ⭐
  2. Terminal Server / RDS
  3. System Agent Installation
  4. User Management from the Admin Portal
  5. Setup 2-Factor Authentication ⭐
  6. Elevation Types
  7. Just-in-Time (JIT Admin Login)
  8. Technician Mode - 2FA Authentication & Command Tray
  9. Agent Dialog Defaults & Customization
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