What happens if my technicians don’t respond to a client request before the timer is up?
When the end user has made a request and the timer expires an additional dialog box with appear that states that the technician is evaluating the request, a ticket has been opened, and that they will be notified as soon as a technician responds.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/16040/3895289/1710263093163-delayrealtime.png)
When a technician does respond a new notification appears for the user telling them their request has been approved or denied and allowing them to continue the installation or with additional ticket information.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/16040/3895291/1710263117098-deniedonetime.png)