Overview

The AutoElevate Notify App allows technicians and administrators to manage elevation requests directly from their mobile devices. Instead of requiring access to the AutoElevate Admin Portal, authorized users can review requests, approve or deny elevations, create rules, and perform administrative actions from anywhere.

The mobile app helps reduce response times, improves technician efficiency, and ensures end users receive prompt assistance when elevation requests require approval.

What Is the AutoElevate Notify App?

The AutoElevate Notify App is a companion application for AutoElevate that provides mobile access to key privilege management workflows. The app allows authorized users to:

• Receive notifications when elevation requests are submitted.
• Review pending requests.
• Approve or deny elevation requests.
• Create new elevation rules.
• Utilize AutoElevate administrative Just-in-time (JIT) login capabilities.
• Monitor request status while away from the Admin Portal. 

The app is included with an active AutoElevate subscription and requires valid AutoElevate credentials to log in. 

Platform-Specific Installation

Android

1. Open the Google Play Store.
2. Search for AutoElevate Notify.
3. Install the application.
4. Launch the app and sign in using your AutoElevate account credentials.
5. Allow notifications when prompted to ensure elevation requests are delivered to your device.

iPhone (iOS)

1. Open the Apple App Store.
2. Search for AutoElevate Notify App.
3. Install the application.
4. Launch the app and sign in using your AutoElevate account credentials.
5. Enable notifications to receive real-time request alerts.

Notification Permissions

For the best experience, CyberFOX recommends enabling push notifications. Without notification permissions, elevation requests may not immediately appear on your device, potentially increasing response times for end users.

Common Mobile Workflows

Approving Elevation Requests

When an end user submits a request requiring approval:

1. Open the notification or launch the AutoElevate Notify App.
2. Review the request details.
3. Confirm the application, publisher, and device information.
4. Approve or deny the request as appropriate.
5. The end user will receive the corresponding response on their device.

Creating Elevation Rules

The mobile app can be used to create rules directly from a request.

Typical use cases include:

• Allowing approved line-of-business applications.
• Reducing repeat approval requests.
• Standardizing application approval behavior across devices.

Always review the application details carefully before creating globally applicable rules.

Using Administrative Login Features

Authorized administrators can access supported AutoElevate administrative functionality from mobile devices, helping reduce delays when responding to urgent requests outside normal working hours.

Advanced Use Cases

After-Hours Support

MSPs and IT teams often use the mobile app to manage requests during evenings, weekends, and on-call shifts without requiring a full workstation.

Rapid Security Response

If an application requires immediate approval for a business-critical process, technicians can evaluate and respond quickly from a mobile device.

Distributed IT Teams

Organizations with technicians operating across multiple locations can maintain consistent response times by leveraging mobile approvals.

Best Practices

Enable Device Security

Protect the mobile device using:

• Biometric authentication
• PIN or passcode protection
• Device encryption
• Mobile device management policies where applicable

Review Requests Before Approving

Always verify:

• Application name
• Publisher information
• Requesting user
• Target device
• Business justification

Avoid approving requests solely based on urgency.

Create Rules Carefully

Before creating broad approval rules:

• Confirm the application is trusted.
• Validate the publisher certificate when available.
• Consider whether the rule should apply globally or only to specific devices, companies, or groups.

Keep the App Updated

Install the latest version to receive:

• Security improvements
• Bug fixes
• Feature enhancements
• Improved notification handling

Troubleshooting

Not Receiving Notifications

If notifications are not arriving:

1. Confirm notification permissions are enabled on the device.
2. Verify the app is logged in.
3. Check internet connectivity.
4. Disable battery optimization settings that may restrict background activity.
5. Update the application to the latest available version.
6. Sign out and sign back in.

Unable to Log In

If login attempts fail:

1. Verify your AutoElevate credentials.
2. Confirm the account has appropriate permissions.
3. Check for password expiration or recent account changes.
4. Test logging into the AutoElevate Admin Portal using the same credentials.
5. Contact your administrator if access issues persist.

Requests Are Not Appearing

If expected requests are missing:

1. Verify the request was submitted successfully.
2. Confirm you are logged into the correct tenant or environment.
3. Refresh the application.
4. Review assignment and notification settings within AutoElevate.
5. Verify another technician has not already processed the request.

App Appears Offline

1. Confirm cellular or Wi-Fi connectivity.
2. Check whether your organization is using network filtering or VPN policies that may affect connectivity.
3. Restart the application.
4. Restart the device if necessary.

Security & Sync Behavior

The AutoElevate Notify App communicates with AutoElevate services to provide real-time request visibility and approval functionality. Access to elevation requests is governed by your AutoElevate account permissions.

Security recommendations include:

• Use strong passwords.
• Enable biometric authentication when available.
• Never share technician credentials.
• Remove access from former employees immediately.
• Report lost or stolen devices promptly.

Because actions performed within the mobile app affect production elevation workflows, approvals and rule creation should follow the same security standards used within the AutoElevate Admin Portal.

Related Articles

• AutoElevate Notify App Screen Guide
• System Overview – How It Works
• Just-in-Time (JIT Admin Login)
• Turn On And Control the UAC