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macOS Agent Installation (Early Access Only)

Learn how to easily install the macOS agent on your Mac computer for seamless integration with your workflow and optimized system performance.

Written by Daniel Rivera

Updated at May 30th, 2025

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Table of Contents

Enable macOS Support in the portal first PKG Agent File Manual Installation Scripted PKG Deployment Uninstallation

Enable macOS Support in the portal first

  • Navigate to the Settings screen in the Admin portal.
  • Locate the "macOS Support" option in the Settings grid.
  • Select Enable, then confirm the action.
 

 

PKG Agent File


You can download the PKG file, access your license key, and adjust other settings by clicking on the “Settings” tab under General Info -> Mac Agent - Download. See the below image from the settings tab:

Manual Installation


To manually install the macOS Agent or use another management tool, here's what you’ll need:

  • A valid AutoElevate license key.
     
  • The latest PKG file. 
     

You can install the Agent PKG manually on each machine, allowing you to specify client company names and locations for each installation. Manual installation is especially helpful if you want to deploy a handful of Agents for testing or demonstration purposes. To install manually, you will need to supply the following information during installation:

License Key: Access your license key from the AutoElevate portal by clicking on the “Settings” tab under General Info -> License Key - Copy to Clipboard.

Company Name: Enter a client company name such as “Contoso, Inc.”. If the company name entered here does not exist in the Admin Portal, it will be created automatically.

Location Name: Enter a location name for the machine to be organized into, such as Laptops, Denver, or Main Office. If the Location doesn’t exist for the company, it will be created automatically.

Scripted PKG Deployment


To generate an SUDO command that has all the command line options necessary to install the software, which you then can use with your RMM tool (or other deployment method), you would do the following:

  • From the AE Admin Portal, go to the Companies tab
     
  • Create a new Company by clicking the + button at the top of the screen. Enter a Company Name and initials and click save.
     
  • Create a new Location by clicking the + button, entering a location name (locations are machine groups that can be actual locations or any other criteria like laptops or desktops, and then click save.
     
  • Once the Location has been created, click View installer information (Papers icon next to selected location)> For Mac installation> COPY COMMAND.
     
CompanyLocation.PNG

To look at the SUDO command for a Company that has already been created, do the following:

  • From the Admin Portal, go to the Companies tab
     
  • Click the VIew button (eyeball) next to a Company Name.
     
  • Click the View installer information (Papers icon next to selected location)> For Mac installation> COPY COMMAND.


Uninstallation


Must be an Admin and run the following command: 
sudo "/Library/Application Support/CyberFOX/AutoElevate/uninstall"

installation apple agent

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