For "User" elevation why do I keep getting "Incorrect Password"?
Learn how to troubleshoot the Incorrect Password when trying to use User Elevation.
Written by Daniel Rivera
Updated at July 27th, 2024
Table of Contents
Sometimes, a password synchronization problem may arise between Azure Active Directory (AzureAD) and the local machine, particularly when users primarily log in using a PIN rather than their password. In such cases, if the password is changed on the AzureAD side, it may not always sync correctly with the local device until specific actions are taken. Here's how to address this issue:
Log Out and Log Back In: In situations where password synchronization is not occurring as expected, have the user log out from the local machine and then log back in using their password (not the PIN). This action often triggers the proper synchronization of the password between AzureAD and the local device.
Ensure Correct Password: Make sure the password used for logging in matches the updated AzureAD password.
By following these steps, you can help ensure that the password synchronization issue is resolved, and the user can log in seamlessly with the updated password.
Manually Update User Password
How do I manually update the User password for User Elevations?
In cases where User elevation fails due to an incorrect password, the dialogue box should typically include a field for entering a new password.
However, if you do not see this option, you can manually update the password stored by AutoElevate for the user by following these steps:
- Open the "C:\Program Files (x86)\AutoElevate\AECredentialInput.exe" program.
- Enter the new password for the currently logged-in user.
By manually updating the stored password using this method, you should be able to address User elevation issues related to incorrect passwords.