For "User" elevation why do I keep getting "Incorrect Password"?
Learn how to troubleshoot the Incorrect Password when trying to use User Elevation.
Written by Daniel Rivera
Updated at July 16th, 2025
Table of Contents
Sometimes, a password synchronization problem may arise between Azure Active Directory (Azure AD) and the local machine, particularly when users primarily log in using a PIN rather than their password. In such cases, if the password is changed on the Azure AD side, it may not always sync correctly with the local device until specific actions are taken. Here's how to address this issue:
Log Out and Log Back In: In situations where password synchronization is not occurring as expected, have the user log out from the local machine and then log back in using their password (not the PIN). This action often triggers the proper synchronization of the password between Azure AD and the local device.
Ensure Correct Password: Make sure the password used for logging in matches the updated Azure AD password.
By following these steps, you can help ensure that the password synchronization issue is resolved, and the user can log in seamlessly with the updated password.
Manually Update User Password
How do I manually update the User password for User Elevations?
Failed User Elevation due to Incorrect Passwords
- If a User Elevation attempt fails due to an incorrect password, the dialog box typically includes a field to enter a new password.
Missing Password Prompt
In cases where the password prompt does not appear, you can manually update the stored password in AutoElevate by following these steps:
- Open the following program on the affected machine:
C:\Program Files (x86)\AutoElevate\AECredentialInput.exe
2. Enter the new password for the currently logged-in user when prompted.
By manually updating the stored password using this method, you can resolve User Elevation issues caused by incorrect credentials.