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FAQ

  • How does AutoElevate work?
  • Is AutoElevate hard to deploy?
  • Do I have to have my own on-premise server?
  • Who receives the notifications from end users?
  • What happens if my technicians don’t respond to a client request before the timer is up?
  • Does AutoElevate enter in my admin password for end users?
  • Am I charged for extra technicians?
  • Is AutoElevate available for macOS?
  • How can I deploy agents in "Live" mode?
  • Does AutoElevate support Windows 7?
  • Why do I have duplicate companies?
  • Why didn't AutoElevate prompt for a request?
  • Why didn't my approval prompt a notification to the user?
  • Why am I seeing "Problems Encountered Verifying Source Files"?
  • I am logged in as an Admin. Why am I still being prompted by AutoElevate?
  • Why do I get requests for deleting shortcuts?
  • Why does the UAC Level display "Incompatible Values" and AutoElevate does not prompt?
  • Can we co-manage with AutoElevate?
  • What happens if we are offline with no internet?
  • Why can't I update Quickbooks?
  • How do I manually update the User password for User Elevations?
  • For "User" elevation why do I keep getting "Incorrect Password"?
  • For "Admin" elevation why do I keep getting "Incorrect Password"?
  • Why am I no longer able to Remote Access?
  • How do I uninstall agents?
  • Does AutoElevate work in Safe Mode?

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