Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
FAQ
- How does AutoElevate work?
- Is AutoElevate hard to deploy?
- Do I have to have my own on-premises server?
- Who receives the notifications from end users?
- What happens if my technicians don’t respond to a client request before the timer is up?
- Does AutoElevate enter in my admin password for end users?
- Am I charged for extra technicians?
- Is AutoElevate available for macOS?
- How can I deploy agents in "Live" mode?
- Does AutoElevate support Windows 7?
- Why do I have duplicate companies?
- Why didn't AutoElevate prompt for a request?
- Why didn't my approval prompt a notification to the user?
- Why am I seeing "Problems Encountered Verifying Source Files"?
- I am logged in as an Admin. Why am I still being prompted by AutoElevate?
- Why do I get requests for deleting shortcuts?
- Why does the UAC Level display "Incompatible Values" and AutoElevate does not prompt?
- Can we co-manage with AutoElevate?
- What happens if we are offline with no internet?
- Why can't I update Quickbooks?
- How do I manually update the User password for User Elevations?
- For "User" elevation why do I keep getting "Incorrect Password"?
- For "Admin" elevation why do I keep getting "Incorrect Password"?
- Why am I no longer able to Remote Access?
- How do I uninstall agents?
- Does AutoElevate work in Safe Mode?
- Elevation Request notifications aren't appearing on Windows 11