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Upgrading Your Legacy Autotask Integration

Written by Owen Parry

Updated at June 18th, 2025

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Table of Contents

Who this applies to Steps required to upgrade your integration

Who this applies to


If you created your Autotask integration prior to January 15, 2020, you need to update your integration to ensure proper synchronization between Password Boss and Autotask.

 

Steps required to upgrade your integration


Upgrading your integration is a quick process and should only take a few minutes.

  1. Create a new API user in Autotask following the instructions here.
  2. Add the username and password for the new user to the Autotask integration in the Partner Portal following the instructions here.
  3. Disable the original API user in Autotask.
upgrade integration legacy autotask

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