Adding users - AD connector
Written by Owen Parry
Updated at September 12th, 2026
Table of Contents
Adding Users via Active Directory Connector
The Active Directory Connector uses an AD Global Security Group to determine which users to synchronize to CyberFOX Password Manager. The best practice is to create a new security group in your AD and place all of your CyberFOX Password Manager users in the group. This method makes it easy to administer which users are sent to CyberFOX Password Manager.
When a user account is sent to CyberFOX Password Manager, the account will go through the following stages:
Creating an account - CyberFOX Password Manager has received the user information, and the account is in the process of being created. This process generally takes just a few seconds per account.
Active - After creating a user account, the account will show as Active in the portal. At this point, an email is sent to the user with a temporary password that they can use to log in to their account. When the user logs in the first time, they will also receive a verification code via email that they must enter into the application on their computer or mobile device. When the verification code is accepted, the user will then be required to change their master password.
Pending approval - This status can occur for one of 2 reasons.
- In the sync rules of the AD connector on the portal, you selected to create pending accounts in CyberFOX Password Manager that must be manually approved.
- You have synchronized more users to CyberFOX Password Manager than you have purchased. You must remove some users from your CyberFOX Password Manager account or purchase additional licenses.