US English (US)
ES Spanish

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

  • Contact Us
English (US)
US English (US)
ES Spanish
  • Home
  • AutoElevate Knowledgebase
  • General & Troubleshooting
  • Technician Mode

Technician Bypass Mode - Technician Mode Authentication Setting

Learn how to enable Technician Bypass mode to interact with the UAC directly.

Written by Owen Parry

Updated at July 27th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

  • AutoElevate Knowledgebase
    New to AutoElevate? START HERE General & Troubleshooting Managing Rules Integrations Announcements FAQ Sales & Marketing
  • Password Boss Knowledgebase
    Using Password Boss Business Administration Password Boss Partner Documents
  • Changelogs for Autoelevate and Password Boss
  • Current Status
  • Marketing Toolkit
    MSP Marketing & Education Toolkit
+ More

Table of Contents

Technician Mode Technician Bypass Mode Observe Settings

Technician Mode 


  • Technician Bypass Mode can be initiated from the Admin Portal or each workstation.
     
  • Technician Mode is entered using the authority and permission of the AutoElevate technician who is authenticated from the Admin Portal or the AutoElevate Notify app. 
     
  • The Technician Mode Command Tray always requires authentication.
     

Technician Bypass Mode


This mode is controlled from the Admin Portal by setting the "Technician Mode Authentication" setting under the Agent section in the Admin Portal (to either "Off" or “Auto”). Technician Mode Bypass does not require QR code authentication. This mode bypasses AutoElevate and allows a technician (or other user) to interact with the Windows UAC directly without having AutoElevate:

  • automatically apply Approval or Deny rules
     
  • produce notifications to the rest of your team
     
  • require authentication using an AutoElevate account
     

Observe


When Technician Bypass Mode is active, you'll see the Technician Bypass Mode dialog box displayed on the machine:

TechnicianBypassWorkstationDialog.PNG

From this dialog, you can enter “Authenticate Technician Mode” to gain access to its enhanced features by clicking the button, or you can exit Technician Bypass mode to go back to the previous mode (i.e., Back to Live Mode) by clicking the corresponding button.

The available "Technician Mode Authentication" options in the Admin Portal are ON, OFF, or Auto.

Setting to OFF or AUTO enables Technician Bypass Mode. 

 

On a machine that has the AutoElevate Agent installed, Technician Mode (or Technician Bypass Mode, depending on your settings) is initiated in one of 3 ways:

  1. Pressing Ctrl+Alt+A will activate Technician Bypass Mode
     
  2. Clicking the Technician Mode Set to On or Set to Off link in the lower right-hand corner of a dialog box on the machine
     
  3. Running the AETechnicianModeLauncher.exe executable (found in the C:\Program Files (x86)\AutoElevate\ directory).
     

To change the behavior and/or enable Technician Bypass Mode, go to the Settings menu in the Admin Portal > select Global> Agent Customizations & Behavior > Technician Mode Authentication> Edit (pencil icon)> and then select the desired setting in the ‘Setting Value‘. Another option would be to create a new Level Setting (Whole Company, Location, or Computer) using the "+" icon from the top of the grid.

Settings


  • Enabled: Authentication is required using the AutoElevate Notify app, which gives the technician access to Technician Mode's enhanced features  (please see Technician Mode - 2FA Authentication & Command Tray ). “Enabled” is the default setting.
     
  • Disabled: When the technician mode link is clicked, the workstation will immediately enter Technician Bypass Mode without any authentication, regardless of the user's privilege level. This allows the user to interact with the UAC directly, but keep in mind that If the user is logged in as an administrator, this will allow them to bypass the AutoElevate system easily and, therefore, should be used cautiously.
     
  • Auto: The requirement for authentication is changed automatically based on the privilege level of the user that is currently logged into the computer.

    • If the user logged into Windows has Standard privileges, entering technician mode will not require authentication with AutoElevate but will immediately enter Technician Bypass Mode.
       
    • If the user logged into Windows has Administrator privileges, clicking the link to enter Technician Mode will require a valid authentication with AutoElevate. 
       

 

authentication bypass mode mode setting technician technician mode

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Creating Elevation Rules From UAC Events
  • Just-in-Time (JIT Admin Login)
  • Manage Grid View
  • Moving Elevation or Blocking Rules
  • Products
    • Privileged Access Management
    • Password Management
  • Solutions
    • For MSPs
    • For IT Pros
    • By Industry
  • Resources
    • Weekly Demos
    • Events
    • Blog
    • FAQ
  • Company
    • Leadership
    • Culture + Values
    • Careers
    • Awards
    • News & Press
    • Trust Center
    • Distributors
  • Get Pricing
  • Free Trial
  • Request a Demo
  • Support
  • Login
  • Contact
4925 Independence Parkway
Suite 400
Tampa, FL 33634
CALL US (813) 578-8200
  • Link to Facebook
  • Link to Linkedin
  • Link to Twitter
  • Link to Youtube
© 2023 CYBERFOX LLC ALL RIGHTS RESERVED  |  Privacy Policy

Knowledge Base Software powered by Helpjuice

Expand