Delete your account and start over
Written by Owen Parry
Updated at September 17th, 2024
Table of Contents
Password Boss does not know your Master Password, and we cannot assist in recovering it. If you are one of our Desktop client users, there is no way to reset it for you without losing your data. This article covers how a user resets the master password and deletes all the account data. This process will not change your subscription status.
If you are a WebApp user and have your recovery key, you can reset your Master Password without losing your data.
Warning: If you no longer have access to the email address associated with your account, you will need to contact customer service to change your email address before you attempt to reset the Master Password. Without the verification emails, you will be unable to complete the process of deleting your account and starting over.
Resetting your account and starting over
WebApp
- Go to https://app.passwordboss.com login page
- Click the Reset account.
- A new window will pop up, enter your email address and click next.
- A verification code will be sent to your email to confirm your identity.
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Enter the verification code in the WebApp and click Next.
- Enter a new Master Password and then confirm the new Master Password.
- Click the Save button and that's it. Your account is reset and ready to be used.
Desktop
- Go to the Password Boss Portal
- Click on the Forgot your password? link
- Click Reset my password - Start over.
- Enter your email address and click Continue.
- A verification code will be sent to your email to confirm your identity.
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Enter the verification code in the portal and click Next.
- Enter a new Master Password and then confirm the new Master Password.
- From your computer or phone, open the Password Boss app and log in with your new Master Password.
- You will be prompted to enter a verification code to register your device on your account. The verification code will be sent to your email address.
- That's it - your account has been reset, and you can start using Password Boss again.