Delete your account and start over
Learn how to delete existing data within your account and start over.
Written by Owen Parry
Updated at September 12th, 2026
Table of Contents
CyberFOX Password Manager does not know your Master Password, and we cannot assist in recovering it. If you are one of our Desktop client users, there is no way to reset it for you without losing your data. This article covers how a user resets the master password and deletes all the account data. This process will not change your subscription status.
If you are a WebApp user and have your recovery key, you can reset your Master Password without losing your data.
Warning: If you no longer have access to the email address associated with your account, you will need to contact customer service to change your email address before you attempt to reset the Master Password. Without the verification emails, you will be unable to complete the process of deleting your account and starting over.
Resetting your account and starting over
WebApp
- Go to https://app.passwordboss.com login page
- Click the Reset account.
- A new window will pop up, enter your email address and click next.
- A verification code will be sent to your email to confirm your identity.
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Enter the verification code in the WebApp and click Next.
- Enter a new Master Password and then confirm the new Master Password.
- Click the Save button and that's it. Your account is reset and ready to be used.