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ConnectWise Manage - Permissions for API Member Security Role

Written by Owen Parry

Updated at August 13th, 2024

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Table of Contents

Permissions by Security Module

Permissions by Security Module


Module Action Add Level Edit Level Inquire Level
Companies Company Maintenance     All
Companies Configurations (* See Below)     All
Finance Billing View Time   All († See Below) All
Service Desk Close Service Tickets   All († See Below) All († See Below)
Service Desk Resource Scheduling (* See Below) All All All
Service Desk Service Tickets My All All
System Member Maintenance     All
System My Company     All
System Table Setup (* See Below) All   All
Time & Expense Time Entry All  All († See Below) All
Time & Expense Time Entry Billable Option All   All

† These permissions are specifically for Technician Mode Ticketing.
* These actions can be customized in the table below.

Action Customizations


Found via the "Customize" link next to each Action.

Action Allow Access To
Configurations Managed Server, Managed Workstation (anything else that could signify Computers that AutoElevate would be installed on)
Resource Scheduling Select the company levels this role will need scheduling access for.
Table Setup General / Manage Hosted API, Service / Service Board
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