Computers locking up or freezing, especially when coming out of hibernation
Steps to mitigate the issue where you computer locks up/freezes after coming out of hibernation
Written by Chris Liles
Updated at August 6th, 2025
Table of Contents
Status Update
We have released a new version of the AutoElevate agent (v2.10.23.0) to internal systems on July 30th, and to all clients with open tickets who were previously testing v2.10.20.0 on July 31st. So far, we have not experienced any system freezes internally, and we have not received any new reports of freezing from clients testing the latest version.
If this trend continues through Wednesday, August 7th, we plan to begin a full rollout to all customers starting Tuesday, August 12th.
If you would like to test v2.10.23.0 in your own environment, you can download it here:
👉 Download v2.10.23.0 Agent: https://autoelevate-installers.s3.us-east-2.amazonaws.com/versions/AESetup-2.10.23.0.msi
Alternatively, if you'd like us to auto-update your agents, please contact us at support@cyberfox.com.
1. What We See / What Was Reported / What Is Being Experienced
We have received reports from some users experiencing system instability—specifically, computers locking up or freezing, especially when coming out of hibernation. This issue appears to occur only when the Blocker feature is enabled in AutoElevate, whether in Audit or Live mode. Based on reports (including Reddit posts), the behavior began after certain Windows updates released in early July.
The updates potentially associated with these symptoms include:
KB5058499, KB5063060, KB5060842, KB5060829, KB5062553, and KB5054979.
In some cases, reverting these updates or disabling the Blocker feature resolves the issue. It's important to note that there is no evidence the problem is related to the Elevation functionality of our agent—only Blocker appears to be involved.
2. What We Recommend You Do Now
If you are seeing these symptoms in your environment:
Temporarily disable the Blocker feature in AutoElevate to see if that mitigates the issue.
Alternatively, consider rolling back one or more of the following Windows updates, which may be contributing to the problem:
KB5058499, KB5063060, KB5060842, KB5060829, KB5062553, KB5054979
Monitor the affected systems for changes in behavior and note any recurrence.
Please note: Placing Blocker into Audit mode is not sufficient; the issue may still occur in this mode.
3. What We Are Doing / Researching
We are actively investigating the issue. Internally, all CyberFOX systems run AutoElevate with Blocker enabled, and we have observed similar intermittent issues on a small subset of machines. The root cause was initially unclear—potentially linked to a Windows update, driver, or system component—but we now suspect that one or more of the above-mentioned Windows updates in addition to Blocker being enabled may be responsible.
Additionally, we are evaluating Windows Update KB5062660, currently available only through the Windows Insider program, as it may contain a fix for this behavior. This update specifically mentions addressing an issue consistent with what users are reporting. We are testing and monitoring this update closely, though we cannot yet confirm whether it resolves the issue.
If you need further assistance, please contact AutoElevate Support