Passkeys in Password Boss — Customer FAQ

TL;DR: Passkeys let you sign in without a password using Face ID/Touch ID or your device PIN. They’re phishing‑resistant, faster than passwords, and managed in the Password Boss app/extension.

What is a passkey?

A passkey is a passwordless sign‑in method that uses secure cryptographic keys stored on your device. You authenticate with biometrics (Face ID, Touch ID, fingerprint) or your device PIN—no password typing required.

What are the main benefits?

• Phishing‑resistant: No shared secret to steal or reuse.
• Faster sign‑in: One tap or scan instead of typing.
• No password to remember: Your device unlock is your key.
• Multi‑device convenience: Syncs within your platform ecosystem (Apple iCloud Keychain, Google Password Manager).
• Stronger security: The private key never leaves your device.

How do passkeys work in Password Boss?

• When you register a passkey, your device creates a secure key pair.
• The private key stays on your device; the public key is saved with your Password Boss account.
• On sign‑in, your device signs a one‑time challenge; Password Boss verifies the signature with your public key.

Which platforms and apps are supported?

• Web: Chrome, Edge, Safari, Firefox (via Password Boss Web/extension).
• iOS: PB6 on iOS 17+ (enable AutoFill Passwords and Passkeys → select PasswordBoss).
• Android: Password Boss app set as the autofill provider.

Do passkeys replace my passwords?

You can keep passwords, but passkeys provide a faster, phishing‑resistant alternative. Your organization may still require additional verification (e.g., MFA) for high‑risk actions.

Can I use passkeys on multiple devices?

Yes. You can register passkeys on multiple devices. Apple and Google sync passkeys within their ecosystems; you can also add a hardware security key (FIDO2) as a durable backup.

What if I lose my device?

• Use another device where your passkey is registered, or use a hardware security key.
• Remove the lost device’s passkeys from your Password Boss account and (if applicable) from the site/app to prevent prompts on future logins.

Can I edit or delete a passkey?

Yes. Manage passkeys in the Password Boss app (mobile) or extension/web app (desktop).
Important: If you delete a passkey on a website/app, also delete it in Password Boss to avoid failed sign‑in prompts.

Why does sign‑in fail after I changed my username?

The username on your passkey must match the username on the site/app. If it changes, update the passkey or re‑register it for that account.

Are passkeys site‑specific?

Yes. Passkeys are tied to the exact site/app (origin) where they were created. For example, a passkey created for amazon.com won’t work on amazon.de or amazon.es.

Why don’t I see passkey suggestions from the Password Boss owl icon?

Only the website/app can initiate a passkey login via standard WebAuthn prompts. The extension can’t start passkey login; it responds when the site requests it.

I removed a passkey on a site, but Password Boss still suggests it. What now?

Remove the same passkey from both places:

1. the site/app settings and 2) your Password Boss app/extension. This prevents stale suggestions and failed logins.

Do you support hardware security keys?

Yes. FIDO2 hardware security keys (e.g., YubiKey) can be added where allowed by your admin and used as a reliable backup factor.

Any tips for a smooth rollout?

• Register multiple passkeys (e.g., phone + laptop + hardware key).
• Keep Password Boss set as the autofill provider on mobile.
• For iOS, ensure Password Boss and iOS 17+ with AutoFill Passwords and Passkeys enabled.
• For Android, set Password Boss as the autofill service in system settings.

Quick Troubleshooting

• No compatible authenticator found: Update your OS/browser; enable device screen lock; confirm Password Boss is the autofill provider.
• Cross‑device prompt missing (Web): Make sure Bluetooth is on and you’re using a supported browser.
• Deleted passkey still appears: Remove it in both the site/app and Password Boss.
• Username mismatch error: Update the passkey’s username or re‑register the passkey for the new username.

Related Articles

• Passkeys in Password Boss — Complete Guide (Web, iOS, Android)
• Web Passkey Guide / iOS Passkey Guide / Android Passkey Guide
• Admin Guide: Policies, Recovery, & Audit Logs