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Creating Custom Categories

Learn how to organize your policies in an efficient manner by creating custom categories tailored to your specific requirements..

Written by Owen Parry

Updated at August 5th, 2025

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Table of Contents

Custom Categories Create the custom category. Understanding Priorities Add Domains to the Category How you type in the domain name matters!

Custom Categories


You may want to create a new category for globally allowing or globally denying websites. This way, if any general domain whirtelisting or blacklisting is needed, a global allow and global deny category could be added to your policy, thus enabling you to update multiple customers' and devices' policies with a simple category update.

First, you need to create your custom category. Then, you have to edit the domains for that category. When setting the priority of a category, the higher the number, the higher the priority that category will have over lower-priority rules. All of the default rules are automatically set to zero and cannot be modified.

Once you have created the category, you would then add that to the policies you want the new category to be part of. 

 

Create the custom category.


Navigate to Categories Section: Go to the 'Categories' (1) section in the admin portal, and click 'Create +' (2).

Name the Category: Enter a meaningful ‘Category Name’ (1) for the Category that will help you find it later to add to a policy. Assign it a ‘Priority’ (2) . The higher the number, the higher the priority.

 

Understanding Priorities

Each category can be assigned a priority level, which dictates which rules are applied. The highest-priority rule is used, ensuring it takes precedence over rules with the same domain name in lower-priority rules. If a domain is in multiple categories, the category with the highest priority will be applied. Refer to our troubleshooting guide for further information. 

 

 

 

Add Domains to the Category


Edit the category: Click on View Category Domains from the Category screen to be able to add the domains you want to be part of the category. 

 

Add a domain to the category: Click on Create +, then fill in the form for what you would like to do with the valid single domain. You can choose from the following:

  • Allowed 
  • Blocked - the user will be presented with a block page
  • Proxfied - Allow the domain through our filtered proxy service for safety.
  • On Review - Normal Policy applies; no action is taken as part of this category. 

 

How you type in the domain name matters!

When adding a domain to a category, you can enter it in may different ways, which allows you to be more granular with your  policy.

If you enter google.com - then anything with *google.com will be included in the filter. 

If you use gmail.google.com - then that specific URL will be part of the policy.

Why does this matter? You could block google.com in a lower priority category and allow gmail.google.com at a higher priority category.  

Check out the troubleshooting guide for more examples.

 

 

categories customizing

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