Forgot your new Master Password?
This article helps you reset your master password that you've forgotten
Written by Owen Parry
Updated at July 27th, 2024
Table of Contents
Tip: This feature is only available to users with a paid subscription and when online backups are enabled.
Warning: Any changes you made in your Password Boss account after your Master Password was changed will be lost if you reset the Master Password, so you should reset it with caution.
If you changed your Master Password within the last 14 days, we may be able to restore your account so that you can use your previous Master Password.
How to restore your account
- Go to the Password Boss portal - https://portal.passwordboss.com.
- Click Forgot your password.
- Click Restore your account.
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Enter your email address to your account. A verification code will be sent to your email address to confirm your identity.
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Enter the verification code on the portal and click Restore Account.
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Your account has now been restored to your previous Master Password. You can now log in to the Password Boss application using your previous Master Password.
- Your previous Master Password is now your current Master Password.